Privacy Policy

 Harlow Industries (“we,” “our,” or “us”) respects the privacy of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and applicable Canadian privacy laws. 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, and other      contact details you provide.
• Project Information: Details about your renovation or design project, including      property information, budgets, and preferences.
• Payment Information: Billing details necessary to process payments for services.
• Website & Communication Data: Information collected through our website (such as inquiry forms) or communications with us, including emails and messages.

2. How We Use Your Information

We use your personal information for purposes including:

• Providing renovation, design, project management, and consulting services.
• Communicating with you about your project, quotes, or inquiries.
• Processing payments and maintaining billing records.
• Improving our services and customer experience.
• Complying with legal and regulatory obligations.

3. Disclosure of Information

We do not sell or rent your personal information. We may share it only in these limited situations:

• With trusted subcontractors, suppliers, or consultants as required to complete your project.
• With service providers who assist with payment processing, IT, or administrative functions.
• As required by law, regulation, or court order.

4. Data Security

We take reasonable measures to safeguard personal information against unauthorized access, use, or disclosure. While we use industry-standard practices, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, information will be securely destroyed or anonymized.

6. Your Rights

Under Alberta’s PIPA, you have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent for certain uses of your personal information, subject to legal or      contractual restrictions.

To exercise these rights, please contact us (see Section 8 below).

7. Website & Cookies

If you visit our website, we may collect basic usage data (such as IP address, browser type, or pages visited) to improve performance and functionality. Cookies may be used but can be disabled through your browser settings.

8. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, please contact us: info@harlowindustries.ca